Studio Policies
Health Issues
It is very important that you let your instructor know of any health issues, concerns, complications or if you are pregnant before you begin your workout. Please feel free to email the office beforehand to let us know of any issues or concerns privately.
Instructor Substitution
In the event of instructor absence due to illness or any other reason, we try our best to notify clients in advance of the instructor update; however, please note we reserve the right to have instructors cover different classes at the last minute.
Cancellation Policy
GROUP CLASSES: We have a 12-hour cancellation policy at the studio for all reformer classes. If you cancel at least 12-hours in advance, you will not be charged, if you cancel less than 12-hours before your class or session, please note you are responsible for payment.
PRIVATE SESSIONS: We have a 24-hour cancellation policy at the studio for all private sessions. If you cancel less than 24-hours before your session please note you are responsible for payment.
Class Registration
We highly recommend pre-registering for all group classes to reserve your space in the class. Clients are able to book classes two weeks in advance. If you choose to reserve a space in a class, you must have enough class credits in your account to hold your space for the class. Instructors are unable to reserve spaces for clients if they do not have enough class credits to hold their space.
Cell Phones
Please silence your cell phones upon entering the studios. If you need to keep your phone with you on your mat or on the equipment this is fine, but please no noise.
Inclement Weather
In the event of inclement weather, please check our online schedule as all classes will be canceled online. Additionally, a studio wide email will go out and we will post cancellations to all social media venues. For private sessions please touch base with your instructor.
Sock Policy
We require all clients to wear socks at all times while in the studio. We recommend socks with grips on the bottom. We sell great Pilates grip socks in our in-studio boutique.
Waitlists
If you are added to the waitlist for a group class you will receive an email or text if a spot has opened up for you. Please do not come to class, unless you have received an email informing you a space is available. Instructors are unable to add clients to any classes if the class is full. Make sure your personal settings in your account are updated to receive notifications via email, text or both.
Refund Policy
studio47 Pilates is happy to refund your payment towards a different Pilates service or product that we offer, money will not be reimbursed. All packages and class cards are non-transferable to other clients.
Sanitizing
In addition to having our studio professionally cleaned weekly, we are daily disinfecting the studio, all Pilates equipment and props used. We invite you to clean your reformer carriage and handles prior to class if you choose, with wipes provided. We do ask that all clients wipe down their equipment and Pilates props after class.
Extensions
Please note package expirations before purchasing your membership. Each class card has its own listed expiration date that you agree to when purchasing. We're happy to extend your package should you have a doctors note for medical leave.
No-Show Charge
If you do not remove yourself from a group class and you do not show up, you will be charged an additional $15 fee. Please remove yourself from class if you are not able to attend.